Terms of Sale

PDQ Shirts sells blank apparel and related merchandise fulfilled through our own facilities and third-party distribution partners.

Products in the same order may:

• Ship from different warehouses;
• Arrive in separate packages;
• Have different tracking numbers; and
• Be delivered on different dates.

Receiving only part of an order does not necessarily mean that the remaining items have been canceled or omitted.

Product availability shown on our website is based on information supplied by manufacturers, distributors, and fulfillment partners. Inventory may change rapidly and is not guaranteed until an order has been accepted and processed.

If an item becomes unavailable after an order is placed, we may:

• Cancel and refund the unavailable item;
• Contact you regarding available alternatives; or
• Hold the affected portion of the order while awaiting further instructions.

PDQ Shirts will not substitute a materially different product without your approval.

Prices are listed in U.S. dollars and may change without notice. The price charged will ordinarily be the price displayed when the order is submitted.

We attempt to provide accurate product descriptions, colors, measurements, specifications, inventory information, and pricing. However, typographical errors, supplier-data errors, and technical inaccuracies may occasionally occur.

PDQ Shirts reserves the right to correct an error and cancel an affected order before shipment. If payment has already been collected for a canceled item, the amount charged for that item will be refunded.

Product colors may appear differently depending on the customer’s screen, lighting, fabric dye lot, or manufacturing run. Manufacturers may also make reasonable changes to product construction, labels, packaging, sizing, or specifications without notice.

Customers are responsible for reviewing manufacturer size charts and product specifications before ordering.

Payment is due in full at checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;
• The billing information provided is accurate; and
• You authorize PDQ Shirts and its payment processor to charge the total shown at checkout.

Applicable sales tax, shipping charges, handling charges, and other disclosed charges will be included in the order total.

An authorization or order confirmation does not guarantee that an order will be fulfilled. We may decline or cancel an order because of inventory issues, suspected fraud, pricing errors, payment problems, shipping restrictions, or other legitimate business reasons.

Orders enter fulfillment immediately after they are received.

An automated order confirmation acknowledges that we received your order. It does not necessarily constitute final acceptance of every item in the order. An order is accepted when we begin fulfillment, confirm acceptance, or ship the applicable merchandise.

We reserve the right to limit quantities, reject an order, or cancel all or part of an order before shipment.

Because orders are transmitted for fulfillment immediately, most orders cannot be changed or canceled after they are submitted.

Customers may contact PDQ Shirts as soon as possible to request a cancellation or change. We will attempt to accommodate the request when operationally possible, but we do not guarantee that an order can be stopped.

An order is not considered canceled unless PDQ Shirts provides written confirmation of the cancellation.

Refusing delivery, failing to retrieve a package, or returning a package to the sender does not constitute an approved cancellation and may result in shipping or return charges being deducted from any available refund.

Shipping and delivery dates are estimates unless expressly identified as guaranteed.

Estimated delivery consists of:

• The time required to process and fulfill the order; and
• The carrier’s estimated transit time.

Choosing an expedited shipping service shortens carrier transit time but does not necessarily shorten order-processing time.

If we cannot ship an order within a promised or legally required timeframe, we may contact you to obtain approval for the delay or provide the option to cancel the affected unshipped merchandise for a refund.

PDQ Shirts is not responsible for carrier delays, severe weather, transportation disruptions, labor disputes, natural disasters, governmental actions, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Once an order enters fulfillment, the shipping address may be impossible to change. Any carrier correction, rerouting, address-intercept, return-to-sender, or reshipment charge resulting from an incorrect or incomplete address may be charged to the customer or deducted from a refund.

PDQ Shirts is not responsible for delivery problems caused by inaccurate information supplied by the customer.

An order is considered delivered when the carrier’s tracking records indicate delivery to the shipping address provided at checkout, except where applicable law provides otherwise.

Customers should promptly inspect the delivery location and check with household members, employees, neighbors, building staff, mailrooms, or other individuals who may have accepted the package.

Claims involving packages marked delivered but not received should be reported to PDQ Shirts promptly. We may require the customer to cooperate with a carrier investigation, provide additional documentation, or complete a written statement before a replacement or refund is considered.

Customers should inspect merchandise promptly after delivery.

If an order arrives damaged, defective, short, or materially different from what was ordered, contact PDQ Shirts within seven calendar days after delivery.

Please provide:

• The order number;
• A description of the problem;
• Photographs of the merchandise;
• Photographs of the product labels or packaging; and
• Photographs of any shipping damage, when applicable.

Do not discard the product, packaging, shipping carton, or labels until the claim has been resolved.

When PDQ Shirts or its fulfillment partner is responsible for an error, we may provide a replacement, return label, refund, or another appropriate resolution. Availability may affect whether replacement merchandise can be provided.

Unless an item is designated as final sale or otherwise excluded, eligible merchandise may be returned subject to the requirements below.

To qualify for a return:

• The merchandise must be shipped back within 30 calendar days after delivery of the original order;
• The merchandise must be new, unused, unwashed, unaltered, and in resalable condition;
• Items may be tried on for fit but must not show signs of wear;
• Original tags, labels, packaging, and accessories must be included when supplied;
• Merchandise must be free from odors, fragrances, smoke, stains, deodorant marks, pet hair, lint, dirt, damage, or other contamination; and
• The return must follow the instructions issued by PDQ Shirts.

The return deadline is based on the date the customer gives the package to the return carrier, as shown by the return tracking record or carrier acceptance scan.

PDQ Shirts reserves the right to reject merchandise that does not satisfy these conditions.

Contact PDQ Shirts before returning merchandise to obtain return instructions and, when applicable, a return authorization.

Because orders may be fulfilled by different distribution centers, the correct return location may be different from:

• The address printed on the original shipping label;
• The warehouse that shipped the order; or
• PDQ Shirts’ business mailing address.

Do not return merchandise to the sender, a supplier warehouse, or another address without instructions from PDQ Shirts.

Merchandise sent to an unauthorized or incorrect return address may be refused, delayed, lost, or subject to additional shipping charges.

Customers are responsible for return shipping costs unless the return results from an error by PDQ Shirts or its fulfillment partner.

Customers may purchase and use their own trackable return-shipping service. Customers are responsible for the returned merchandise until it is received at the authorized return location.

At the customer’s request, PDQ Shirts may provide a prepaid return-shipping label. When PDQ Shirts provides a prepaid label for a customer-responsibility return, the cost of that label will be deducted from the customer’s refund.

The label cost may vary based on package size, weight, destination, carrier rates, and the number of return shipments required.

Original outbound shipping charges and expedited-shipping charges are not refundable unless the return is caused by an error attributable to PDQ Shirts or unless otherwise required by law.

Certain merchandise is not eligible for return.

An item that is not returnable will be identified as “Final Sale,” “Nonreturnable,” or with similar language in the shopping cart before checkout. By completing the purchase after that disclosure appears, the customer acknowledges that the identified item cannot be returned for a refund or exchange.

Final-sale restrictions do not eliminate any rights the customer may have concerning merchandise that arrives damaged, defective, or materially different from what was ordered.

Additional items may be ineligible for return when required for health, safety, licensing, manufacturer, or regulatory reasons, provided the restriction is disclosed before purchase.

Approved refunds will ordinarily be issued to the original payment method.

Refunds may be reduced by:

• The cost of a prepaid return label requested by the customer;
• Nonrefundable original or expedited shipping charges;
• Carrier address-correction or return-to-sender charges caused by customer-provided information; and
• Other charges clearly disclosed and properly attributable to the return.

After returned merchandise is received, it will be inspected before a refund is approved. Please allow a reasonable processing period after delivery of the return.

Once a refund is issued, the customer’s bank, card issuer, or payment provider may require additional time to post the credit. PDQ Shirts does not control financial-institution processing times.

Refunds will not be issued for merchandise that is not received, is sent to an unauthorized location, or fails to satisfy the return requirements, except as required by law.

Unless PDQ Shirts expressly offers an exchange for a particular item, size, or order, customers should return eligible merchandise under this policy and place a new order for the desired replacement.

Replacement inventory and pricing are not guaranteed while a return is in transit or under review.

Promotional offers:

• Apply only during the advertised promotional period;
• Are subject to any stated exclusions or minimum purchase requirements;
• Cannot be redeemed for cash;
• May not be combined unless expressly permitted; and
• May be limited to one use per customer, household, account, payment method, or shipping address.

Discounts cannot ordinarily be applied retroactively to previously submitted orders.

If part of a promotional order is returned, the refund may be adjusted to reflect the promotional value actually retained by the customer.

Some merchandise may be covered by a manufacturer’s warranty. Any such warranty is provided by the manufacturer and is subject to the manufacturer’s terms, limitations, and claim procedures.

Unless expressly stated in writing, PDQ Shirts does not provide an additional product warranty beyond any rights that cannot legally be waived.

PDQ Shirts may review, hold, limit, or cancel orders that appear fraudulent, unauthorized, unusually high-risk, intended for unlawful activity, or inconsistent with these Terms.

We may request identity, address, payment, or authorization verification before fulfilling an order. Failure to provide reasonably requested verification may result in cancellation and refund.

To the fullest extent permitted by law, PDQ Shirts will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a purchase or use of merchandise.

To the fullest extent permitted by law, PDQ Shirts’ total liability relating to an item will not exceed the amount paid to PDQ Shirts for that item.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

These Terms and purchases from PDQ Shirts are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Any legal proceeding that may properly be restricted to a particular location will be brought in a court of competent jurisdiction located in Dutchess County, New York.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the greatest extent legally permitted. The remaining provisions will continue in effect.

PDQ Shirts may revise these Terms from time to time. Changes will apply to orders placed after the revised Terms are posted and will not retroactively alter the terms governing an order already submitted.

Questions, return requests, and order-related notices should be sent to: